Refund Policy

Version 1.0 · Effective 28 October 2026

This policy is part of our Terms of Service and applies to business customers of PeraLabs Ltd, trading as Rysh AI. Where we say "SOW", we mean the Statement of Work you signed with us. If an SOW says something different for services under it, the SOW prevails.

Because the Service is sold to businesses only, statutory consumer cooling-off rights do not apply. The refunds below are what we promise.

1. Subscriptions (Solo, Team, Founding Team)

• Monthly plans: cancel at any time from Billing → Manage. You keep access until the end of the month you paid for. We do not refund part-months.
• Annual plans: cancel at any time; you keep access until the end of the paid year. If you cancel within 14 days of the first annual payment, we refund that payment in full. After 14 days we do not refund unused months.
• Founding prices are kept only while the subscription stays continuously active. If it lapses or is cancelled, the founding price is lost.

2. Setup services ("Governed coding agents in a day", AI-native company setup)

• Cancelled at least 3 business days before the agreed start: full refund. You may also reschedule once, free of charge.
• Cancelled less than 3 business days before the agreed start: 50% refund, or we reschedule you once at no charge if you prefer.
• After the work is delivered: no refund. If something we set up does not work as described in your SOW, tell us in writing within 14 days of delivery and we will fix it at no cost. If we cannot fix it within a further 14 days, we refund the part of the fee for the work that does not function.

3. Monthly managed services (AI-native company at £149 a month; Founding Partner)

• These have a minimum term of 12 months (AI-native company) and 3 months (Founding Partner), unless your SOW says otherwise.
• Fees already paid are not refunded, except where we fail to provide the service and do not fix it within 14 days of your written notice. In that case we refund the affected period, pro rata.

4. Usage charges (phone numbers and minutes)

These are charged in arrears for what was used and are not refundable. Number rental stops when the number is released (after the port-out grace period shown at purchase).

5. Your own customers' payments

Payments your customers make on your company website go to your own Stripe account. You make any refunds of those payments yourself, from your Stripe dashboard, under your own policy.

6. How to ask

Email info@rysh.ai with your account email and the invoice number, and say which refund you are asking for. We reply within 5 business days. Approved refunds go back to the original payment method within 10 business days of approval.

7. Refunds and taxes

A refund includes the VAT charged on the amount refunded. We issue a credit note for it.